Fortune33 is committed to protecting the privacy and security of every member's personal data. This policy transparently explains how we collect, use, store, and protect your information.
We use bank-grade encryption technology to ensure your personal information is fully protected at all times.
Data protection is not merely a legal obligation for us — it is part of our moral responsibility to every fortune33 member.
All data transmitted between your device and fortune33 servers is encrypted using 256-bit SSL technology — the same level of encryption used by major financial institutions worldwide. None of your information travels unprotected.
Our KYC (Know Your Customer) process ensures that only verified individuals can register and conduct transactions. This protects you from identity misuse and ensures all fortune33 accounts are genuine and trustworthy.
Your data is stored in data centres equipped with multiple layers of physical and cyber security. Server access is strictly limited, regularly audited, and monitored around the clock to detect any threats.
Fortune33 never sells, rents, or trades members' personal data to any third party for marketing purposes. Your information is only used for the purposes you agreed to at the time of registration.
Our systems monitor suspicious login activity and transactions in real time. If any unauthorised access to your account is detected, you will be notified immediately via email or platform notification.
Fortune33 operates in accordance with the Personal Data Protection Act (PDPA) and applicable privacy legislation. All data collection and usage processes comply with prevailing legal requirements to protect your rights.
This Privacy Policy is published by Fortune33 and applies to all users accessing our platform via the website fortune33.pro, Android mobile app, or iOS app. This document clearly explains how we collect, process, store, and protect your personal data when you use Fortune33 services.
Fortune33 takes your privacy very seriously. As a responsible online betting platform, we recognise that member trust is our most valuable asset. Every data-related decision is therefore made with our members' best interests in mind.
By registering an account or continuing to use the Fortune33 platform, you consent to the collection and use of data as described in this Privacy Policy. You may withdraw your consent at any time by contacting our support team, though this may affect our ability to provide you with the full service.
This Privacy Policy should be read alongside the Fortune33 Terms and Conditions. In the event of any conflict between the two documents regarding data protection, this Privacy Policy shall prevail.
Fortune33 collects several categories of personal information from members and visitors. This data collection is necessary to ensure we can provide a safe, fair, and integrated service to all users.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/Passport number | KYC verification & fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications & customer support |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Usage Data | Game history, betting, account activity | Service improvement & responsible gaming |
| Technical Data | IP address, device type, browser, approximate location | Account security & unauthorized access prevention |
| Communication Data | Support chat records, emails, complaint tickets | Service quality & dispute resolution |
We only collect information that is strictly necessary for the stated purposes. fortune33 does not collect sensitive information such as medical data, political views, or religious beliefs unless required by law.
Every piece of information collected by fortune33 is used for legitimate, stated purposes. We do not use your data for any unrelated purpose without first obtaining your specific consent.
Fortune33 does not use your personal data to make automated decisions that negatively affect you without human oversight. Any account restrictions based on data analysis will be reviewed by our team before action is taken.
Fortune33 understands that members care deeply about who has access to their personal information. We only share data with specific parties and under limited circumstances as follows:
Fortune33 does not share data with advertisers or marketing companies without your explicit consent. All third parties that receive data from us are bound by strict data protection agreements.
Fortune33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
We use several types of cookies:
You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality. By continuing to use Fortune33, you consent to the use of cookies as described above.
Fortune33 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.
In the event of a data breach affecting your personal information, fortune33 will notify you within 72 hours of becoming aware of the incident, in line with data protection best practices.
Fortune33 retains your personal data only for as long as necessary for the stated purposes or as required by applicable laws and regulations.
When the retention period expires or you request data deletion (subject to legal obligations), Fortune33 will securely delete or anonymise your data. Deleted data cannot be recovered.
As a fortune33 member and as an individual whose personal data we process, you have several protected rights. We fully respect these rights and are ready to help you exercise them.
To exercise any of the above rights, please contact the fortune33 support team. We will process your request within 30 business days. In complex cases, we may require additional information to verify your identity before processing the request.
Fortune33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons.
When we make significant changes to this policy:
Your continued use of the fortune33 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account.
If you have any questions, concerns, or complaints about how fortune33 handles your personal data, we encourage you to contact us directly. We are committed to resolving every privacy inquiry thoroughly and transparently.
Our Data Protection Officer (DPO) team will handle all privacy-related inquiries. We aim to provide a full response within 5 business days for general inquiries, and within 15 business days for formal requests involving data rights.
Fortune33 treats every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Fortune33 fully recognizes and respects your privacy rights. Below is a summary of the key rights you can exercise at any time.
You have the right to know what data we hold about you and how it is used. Request a full report at any time.
If any of your information is inaccurate or outdated, you may request an immediate correction through our support team.
You may request deletion of your personal data, subject to minimum retention obligations required by law.
You may object to your data being used for direct marketing or analytics at any time without any penalty.
Get a copy of your data in a machine-readable format (JSON/CSV) to transfer to another service if you wish.
You have the right to expect your data to be protected with up-to-date security measures. Report any security concerns to us immediately.
Your data is safe with us. Enjoy a transparent, secure, and responsible online betting experience alongside more than 500,000 active members across Malaysia.
By registering, you confirm that you are 18 years of age or older and agree to the Fortune33 Privacy Policy and Terms and Conditions.